CUSTOMER CARE

Do you have any questions regarding our products or stock? You can reach us as per below.

Xoxo,

Giane Official 

Have any questions or concerns? 

We’re always ready to help!

 

 

Send us Text Message or Whatsapp to : 

(+62)81807590517

Send us Line to : Line ID : @giane (with @)

or send us an email to:

contact@gianeofficial.com

RETURNS

Yes, you can return your products but only when the product is wrong and it is within 7 days. 

So, please ask for all the details before you buy! 

Xoxo,

Giane Official

FAQ

Do you provide International delivery?

 

Yes, we provide international delivery.

 

How do I return an item?

 

Contact us through whatsapp or line. Unfortunately, the original shipping fee is non-refundable and the shipping fee for returning the product will be your responsibility.

 

What is your returns policy?

 

We checked everything before we shipped and we provide well enough information.

However, if you find any defect in our products, we apologize for our error and we accept return within 7 days in which are not worn, not altered, not washed, and with the original packaging. 

We only accept return for other model for 1 time if your product is already sold out.

How do I track my order?

 

You can send us message through whatsapp and line

What are your delivery options?

 

JNE, J&T, GO-JEK, TIKI, NINJA

How do I do the payment?

 

After your order has complete, we will send you email or whatsapp to confirm.

We accept payment from : 

Credit Card (Visa + Mastercard)

Paypal (USD $)

Bank Transfer (BCA, Mandiri, BNI, Permata Bank)

Gopay

© 2020 Gi & Ne (Giane) Official

NEED ASSISTANCE?

WA : (+62)818-075-90517

LINE : @giane (with @)

gianeofficial@yahoo.com

BE OUR FRIEND

STAY CONNECTED

  • Facebook Social Icon
  • Instagram Clean